Frequently Asked Questions
Quick answers about ordering, artwork, decoration, shipping and payment. Can't find yours? Call (855) 458-0381.
Getting started
The basics on what we do, how to start a project, and what we need from you.
What does CCB Imprint do?
CCB Imprint is a full-service promotional products and decorated apparel company. We help businesses put their brand on the things people actually use and keep — custom apparel, drinkware, bags, hats, branded gifts, trade show items, and more. From a single event kit to an ongoing marketing campaign, we handle product sourcing, artwork setup, decoration, and fulfillment.
How do I get a quote?
For most products you don't need one — every item in our online store shows its price with your logo included, and the design studio updates your exact total as you go. For big orders, special requests or products you don't see online, call us at (855) 458-0381 with what you need, how many pieces and your date, and we'll put together a quote.
Is there an order minimum?
Not in our online store — every product can be ordered as a single piece, and your price per piece drops as you add more. Specialty items we source for you outside the store sometimes carry minimums; we'll always tell you up front.
Artwork & proofs
How to get your files to us, what to expect at proof, and how color matching works.
What file formats do you need for my logo?
Vector files work best: AI, EPS, PDF. High-resolution PNGs (300 dpi or higher) are also fine for most applications. If your file isn't print-ready, our art team can work with what you have or quote you on a recreation. We keep approved artwork on file so reordering is easy.
Will I see a proof before production starts?
Yes. For all decorated orders, we send a digital proof for your approval before anything goes into production. You can request edits at that stage. To keep your order on schedule, we ask for proof feedback within 1-2 business days; if we don't hear back within that period your proof is auto-approved and will move forward to production.
Can you match my exact brand colors?
We do our best to match your colors as closely as possible. If you have a specific PMS number, share it with us and we'll note it on your order. Thread and ink colors are finite, so exact matches aren't always possible, but we'll get as close as the decoration method allows. Screen printing offers the most precise color control. Embroidery and heat transfer are matched by eye to the closest available option.
Decoration methods
The techniques we run in-house and how to pick the right one for your project.
What decoration methods do you offer?
Our in-house capabilities include:
- Embroidery — classic look, great for structured garments and hats
- Screen printing — vibrant, cost-effective for larger runs on soft goods
- Direct-to-film (DTF) — full-color transfers with no minimums, works on almost any fabric
- Direct-to-garment (DTG) — photographic-quality prints, best for small runs
- Laser engraving — precise, permanent marks on hard goods like drinkware and awards
Not sure which method is right for your project? We'll recommend based on your art, product, and quantity.
Which method is best for my order?
It depends on your design, garment type, and quantity. A few rough guides:
- Simple logo on a polo or hat → embroidery
- Bold graphic tee for an event → screen print or DTF
- Full-color photo or complex artwork on apparel → DTF or DTG
- Laser-markable drinkware or metal goods → laser engraving
If you have a preference, let us know. Otherwise, we'll make the call based on what will look best.
Ordering & turnaround
How long things take and what we can do when the deadline is tight.
How long does a typical order take?
Standard orders ship about 10 business days after you approve your proof. The clock starts at proof approval, so the faster you sign off, the sooner it ships. Transit time depends on the shipping method you choose at checkout.
Can I rush my order?
Often, yes. Rush and same-week options depend on the product, decoration method and our production schedule. Call us at (855) 458-0381 with your in-hands date and we'll tell you what's possible.
Shipping & delivery
Where we ship and what to know about multi-address fulfillment.
Do you ship to multiple locations?
Yes. Let us know the addresses when you order and we'll split the shipment for you. Per-address shipping fees may apply.
Do you ship internationally?
We can ship to most international destinations. Duties, taxes, and longer transit times are the customer's responsibility. Some products may have shipping restrictions depending on the country. Let us know where you're shipping and we'll confirm availability.
Payment & returns
How we invoice and what happens if something isn't right.
What payment terms do you offer?
We accept major credit cards and offer Net 30 terms for approved accounts. Contact us to set up terms before placing your first order.
What if I'm unhappy with my order?
If your order has a defect or the decoration quality is significantly different from the approved proof, contact us within 30 days of receiving. Custom decorated items aren't returnable for change-of-mind, but your satisfaction matters to us — reach out and we'll work through it.
Not sure what to order?
Tell us your budget, quantity and deadline. A real person on our team will put together options for you — free, no commitment.